Refund Policy & Procedures
Auston adopts the following notification and arrangement to provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.
(i) Fails, for any reason, to commence the Course on the Course Commencement Date;
(ii) It terminates the Course, for any reason, prior to the Course Commencement Date;
(iii) It fails, for any reason, to complete the Course by the Course Completion Date;
(iv) It terminates the Course, for any reason, prior to Course Completion Date; or
(v) The Student’s Pass application is rejected by Immigration and Checkpoint
Authority (ICA).
The entire amount of the Course Fees and miscellaneous fees will be refunded to students and inform the Student immediately within three (3) working days when withdrawn under the following circumstances:
This refund policy and procedure is subject to the terms of the 7-day cooling off period as stipulated in the Standard Student-PEI Contract
Refunds for Withdrawal for Cause
For circumstances mentioned above on the notification and arrangement from (i) to (v), Auston shall within seven (7) working days after notifying the Student, refund to the Student:
(i) The entire amount of the Course Fees; and
(ii) The Miscellaneous Fees*.
Auston shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Refunds for the Withdrawal for Cause (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in (i) and (ii) under Refunds for the Withdrawal for Cause.
Refunds for Withdrawal without Cause
Where the student withdraws from the course for any reason other than those set out under
the above mentioned circumstances, refund will be made to the student based on the following:
|
% of program tuition fees to be refunded |
If Student’s written notice of withdrawal is received |
|
[90] |
(“Maximum Refund”) More than [14] days before the Course Commencement Date |
|
[60] |
Before, but not more than [14] days before the Course Commencement Date |
|
[-] |
After, but not more than [-] days after the Course Commencement Date |
|
[-] |
More than [-] days after the Course Commencement Date, but not more than [-] days after the Course Commencement Date |
| [0] | More than [0] days after the Course Commencement Date |
7 Days Cooling Period
Within these 7 days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the PEI and receive the Maximum Refund amount stipulated by the PEI in the CPE PEI-Student Contract under Clause 2.4.
Retention and Expulsion
Student is subject to retention/expulsion for serious misconduct and/or any breach of the institute's/ICA's rules and regulation.
Non-Refundable Fees
The following fees are non-refundable:
• Application fees
• Any insurance fees i.e. FPS and health insurance fees
• Any escrow fee if applicable
Processing Time
The refund approval procedure may take up to maximum of 7 working days upon receiving the request. For more details on how the procedure works, please Click Here
