Things you need to know as a current student in Auston Institute of Management
It is compulsory for ALL students to have medical insurance coverage for hospitalization and related medical treatment for the entire course duration.Singapore Citizens and Permanent Residents are exempted if they are covered by their own medical insurance plan. Local students may opt-in to this plan. To do so, they must indicate their participation during course-consultation and in the standard student contract. Our students are covered under AXA Insurance Singapore Pte Ltd (Agents: Lonpac)
Group Hospital & Surgical Insurance
This is an expense reimbursement plan that helps to reduce your financial burden in event of you being hospitalised. The insurer will reimburse the eligible expenses incurred according to the limits set out in the Benefits Schedule. For more details here
Group Personal Accident
This insurance plan will pay a lump sum benefit when the Insured Member sustains accidental bodily injury listed in the attached Schedule of Benefits. Bodily injury must be injury caused solely and directly by accident only within 12 months from the date of such accident. For more details click here
Students wishing to make claims must complete the form below and submit it to student services at the front desk. Claims Form
Expiry:7 March 2020 | Policy Number : Q0039154
Refund Policy and Procedures
- Students with no background in their selected area of study are recommended to start here. Typically students with 10 years of formal education would comments with an Auston Institute Higher Diploma over 20 months covering foundation topics, core areas of study similar to a university, and professional development modules.
- Students who submit their withdrawal requests less than 14 days, but BEFORE the start date of their course will receive a 60% refund of tuition fees.
- NO REFUND will be given to students who submit their withdrawal requests ON or AFTER the start date of their course.
Process for Application of Refund
- Students who wish to receive refunds for premature termination of their course are required to complete a Refund Request Form
- Applications will be assessed based on the policy described below. Students must surrender Auston’s student pass. In cases involving international students who are withdrawing from all studies, their student passes must be submitted for cancellation.
- If eligible student will receive a refund within 7 working days.
- If ineligible, student will be notified in writing within 7 working days.
Auston Institute adopts the following notification and arrangement to provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.
The entire amount of the Course Fees and miscellaneous fees will be refunded to students and inform the Student immediately within three (3) working days when withdrawn under the following circumstances:
- Fails, for any reason, to commence the Course on the Course Commencement Date
- It terminates the Course, for any reason, prior to the Course Commencement Date
- It fails, for any reason, to complete the Course by the Course Completion Date
- It terminates the Course, for any reason, prior to Course Completion Date; or
- The Student’s Pass application is rejected by Immigration and Checkpoint & Authority (ICA).
- It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within stipulated timeline set by CPE
This refund policy and procedure is subject to the terms of the 7 working days cooling-off period as stipulated in the Standard Student-PEI Contract.
Refunds for Withdrawal for Cause
For circumstances mentioned above on the notification and arrangement from (i) to (vi), Auston Institute shall within seven (7) working days after notifying the Student, refund to the Student:
- (i) The entire amount of the Course Fees; and
- (ii) The Miscellaneous Fees*.
Auston Institute shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Refunds for the Withdrawal for Cause (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in (i) and (ii) under Refunds for the Withdrawal for Cause.
Refunds for Withdrawal Without Cause
Where the Student Withdraws from the Course for any reason other than those set out in Clause 2.1 of the Standard-Student Contract, The PEI shall, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Standard- Student Contract. Any application or insurance fees are strictly non-refundable.
Refunds during cooling-off period
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
Refunds will be processed within 7 working days of receipt of the original fully completed appropriate Student Request Form with all relevant supporting documentary proof. Forms that are received after 12 noon shall be considered as submissions on the next working day.
The following fees are non-refundable:
- Application fees
- Any insurance fees i.e. FPS and medical insurance fees
- Any escrow fee if applicable
|% of program tuition fees to be refunded||If Student’s written notice of withdrawal is received|
|||(“Maximum Refund”) More than  days before the Course Commencement Date|
|||Before, but not more than  days before the Course Commencement Date|
|[-]||After, but not more than [-] days after the Course Commencement Date|
|[-]||More than [-] days after the Course Commencement Date, but not more than [-] days after the Course Commencement Date|
|||More than  days after the Course Commencement Date|
Transfer / Interruption of Studies / Withdrawal Policy
Transfer to another course (Internal)
The student may transfer to another course on the condition that the student meets the new programme requirement. Their transfer will be effected in the following term with no refund made on fees paid for the current term. The application for transfer is subjected to Auston Institute’s approval and students will be informed the outcome within 7 working days. Upon approval, an administrative charge of $100 (excluding GST) shall apply.
Transfer to another school (External)
A student who wishes to transfer out of Auston Institute to another school shall be deemed as withdrawing from his/her course of study at Auston Institute. Before approving any such transfer/withdrawal request the student must ensure that there are no outstanding fees. The student shall be required to complete the Withdrawal From and follow the Withdrawal Process. Student Services shall respond to students within 7 working days upon receiving Withdrawal Form.
Interruption of studies
Deferment of module or assessment
Students may request to interrupt their studies and will stop attending all lessons, assessments and the course related activities during the approved period of interruption (not more than 6 months). The considerations to be applied in making such decision should include:
- Whether interruption/ deferment is inevitable owing to extenuating circumstances such illness, or unavoidable work or family commitments.
- The reasons cited by student indicate that it would be their best academic, financial, or personal interest to voluntarily interrupt or defer their studies or assessments.
This request is not automatically granted and it must be made in advance for approval on case-by-case basis and subject to respective University’s rules and regulation for external development course. All students must submit their request form with payment before cut-off date respectively for deferments. Where a deferment or interruption of studies is granted, students must return to undertake the required modules and assessments accordance with the ongoing class and examination schedule after the approved period of deferment.
International students are not eligible for interruption of studies while holding on to the Student’s Pass. This is unless the student is prepared to cancel his/her Student’s Pass and leave the country during the approved duration of the interruption of studies or has alternative legal option for studying without a Student’s Pass.
If a request was submitted by a student who is under 18 years old, he/she is required to obtain the parent/legal guardian’s written consent and submit together with the request form. Inform Immigration & Checkpoint Authority of Singapore (ICA) of any change to the status of the Student’s Pass (STP), if applicable. If the student decided to withdraw studies, Student Services to cancel the student FPS and inform the relevant parties for all withdrawal cases.
Feedback & Complaints
Auston Institute adopts a closed-loop feedback and complaint system to ensure that all feedback and complaints are dealt with in a manner that is acceptable to the student, management and structure for the institute’s continuous improvement.
Our students are encouraged to provide feedback and complaints. This enables us to continue to improve. They may do so in-name or anonymously using our online feedback form. As our commitment to service standards, we aim to close all complaints within 21 working days Auston Institute adopts the following work flow for effective and timely resolutions of grievances and disputes
- Click here to download feedback workflow
- A student may submit their feedback/grievance through any of the following avenues. Students who wish to receive follow-up communications must leave their contact details. Alternatively, anonymous feedback may be submitted but no action will be taken to share the results.
- Upon receipt of the above feedback that has the students contact details and requires follow-up communication, the Student Services Manager will acknowledge the students email within 1 working day.
- The Student Services Manager shall forward the complaint to the relevant department head for resolution. A solution must be provided to the student within 5 working days (Total 6 days from submission).
- If the student is satisfied with the outcome, the case will be recorded as closed. If the students wishes to appeal the decision made, the case will be forwarded to the Director for a recommended course of action within 4 working days. Thereafter, a solution must be provided to the student within 2 working days (Total 12 working days)
- If the student is still dissatisfied with the outcome, an Appeal Committee shall be formed. This will consist of the Managing Director, Student Welfare Officer, Academic Operations Manager, Student Services Manager and a Student Recruitment Manager. This Committee shall make a decision on the student’s case within 5 working days (Total 17 working days).
- If the student is still dissatisfied with the outcome, he may approach the CPE Student Service Center to make a complaint or seek resolution in SMC, SIarb or Small Claims Court following the Dispute Resolution Policy according to the Private Education Act.
On successful completion of year 1 and 2, student will receive a Higher Diploma in their chosen course awarded by Auston Institute. This Higher Diploma is recognized and externally validated by the University Partner. Upon successful completion of the final year, graduates will receive a Bachelors degree, awarded by the University Partner (UK). The degree awarded will be the same as those awarded to student at the University.”
Students must submit the graduation form found in Student Portal, even if there is no intention to attend the graduation ceremony. For more information, please check Student Portal.
|APEC, Certificate, Diploma Higher Diploma||Auston Institute of Management|
|Post Graduates Degrees|
The grades of award for a pass performance in a module within the Higher Diploma and Postgraduate Diploma awarded by Auston Institute of Management is a mark of at least 35% in each component with an overall mark of at least 40% is required to pass a module. To obtain a UK University Degree with Honours, student shall be required to pass all mandatory modules specified by the respective university programme. The classification of a Bachelor’s Degree with Honours shall be based on the average mark of the required credits worth of modules. The average shall be rounded to the nearest whole number before being used to establish the classification (.5 being rounded up).
|Marks %||Honours Classification|
|70% and up||1st Class|
|60% – 69%||2nd Class Upper|
|50% – 59%||2nd Class Lower|
|40% – 49%||3rd Class|
|39% or less||Fail|
To obtain a UK University postgraduate degree, student must pass all mandatory modules and one (1) dissertation. Pass requirements for each module: Coursework must be at least 40% and Exam must be at least 40% and overall Module Mark must be at least 50%. The Examination Board has discretion to condone for marginal failure in not more than one module on the course.
|70% and up||Distinction|
|60% – 69%||Merit|
|50% – 59%||Pass|
|49% and Below||Fail|
Academic Appeal Policy
Students may choose to appeal the decision of the exam board.
APEC, Certificate, Diploma, Higher Diploma
Students have the right to appeal their exam results marks. This will result a full remarking of their script that may result in either an increase or decrease in final score. The complete policy is listed below.
- A student may appeal against his/her results to the student services department within 7 working days of the official release of results on the student portal
- An appeal form must be accompanied by a copy of the results
- An Appeal Panel shall be formed by 3 academic staff, with at least 1 member shall be from the Examinations Board, and shall review the applicant’s original script.
- The decision of the panel shall be final and may not be challenged further.
- If the appeal results in an improved grade, it shall be modified in the applicant’s transcripts and record.
- If the appeal results in rejection, the applicants paper shall be discussed in the presence of the applicant by a senior member of the Academic Department and at least 1 other independent party from the school (i.e. non-academic staff)
- All appeals are subject to approval by Auston Institute of Management Pte Ltd
- An administrative charge of $250 (subject to prevailing GST) per module appealed shall be payable by the student (except those in APEC course), regardless of the outcome of the appeal.This form must be submitted to Student Services Front Desk within 7 working days after the official release of results on the student portal.
- A board will be formed and a decision shall be returned to the student within 14 working days of filing (unless otherwise stipulated
Bachelors and Post-Graduate
Students in Bachelors, Post-Graduate and MBA programs may not appeal against the exam results. However, students may appeal to view their failed transcripts or against the award of the exam board.
Appeal to View Failed Transcripts
The appeal form must be submitted to the Student Services Front Desk within 7 working days of the official release of results on the student portal. An administrative charge of $250 (subject to prevailing GST) per module appealed shall be payable by the student, regardless of the outcome of the appeal.
During the consideration of my appeal, the student may continue in the course as per normal. If the appeal is rejected, the decision of the Examination Board shall stand.
Full details of the appeal where requested must be furnished for the consideration of this appeal. If any piece of information submitted or declared above is found to false or misleading, the appeal will be rejected and action may be taken against the student for academic misconduct. The administrative fee is non-refundable.
Appealing Against the Award of the Exam Board
Student can appeal against the decision of an Award and Progression Examination Board on the final award at the end of the course Student cannot appeal against a mark that he/she has been awarded. Every unit is marked in relation to the learning outcomes, and a pass mark means that the student has achieved them.
Marks are moderated between teaching staff, and endorsed by external examiners. These systems help to ensure that the marks are fair. The mark is based on student’s achievement, and student’s personal circumstances do not change that achievement.
Grounds for Appeal
There are only two grounds for appeal:
- A material administrative error (for example, that the assessment was not conducted in accordance with programme regulations, or that some other procedural defect has occurred)
- Extenuating circumstances which student were unable for valid reasons to divulge at the proper time (normally no later than 5 days after the date of an examination or submission date for coursework).
If students appeal on the grounds of material or procedural error the student must provide written evidence of the error.
An appeal on grounds of extenuating circumstances will only be considered if student can provide good reasons why student did not submit an extenuating circumstances claim form by the appropriate date. Without good reasons, student cannot appeal on grounds of circumstances which student knew about before the Examination Board.
An appeal is likely to be rejected if student says that his/her circumstances were too sensitive to reveal before the meeting of the Board, but student is able to explain them now that student has his/her results.
Student also needs to provide authentic documented evidence of his/her extenuating circumstances as well as explaining why he/she did not submit them before. In the event that the documentary evidence of extenuating circumstances relates to an individual or individuals other than himself/herself (for example, a relative), student will need to provide authentic documentary evidence to verify his/her connection or relationship to the named individual(s).
Student cannot appeal on the grounds that he/she did not understand or were not aware of programme or University regulations, or of the procedures for submitting extenuating circumstances or asking for an extension of the coursework deadline.
Before making an appeal, student should seek the advice of his/her Academic Counsellor or Student Services. To make an appeal student must complete the relevant form at the front desk and attach a copy of the original Examination Board results letter or decision against which student is appealing.
A board will be formed and a decision shall be returned to the student within 14 working days of filing (unless otherwise stipulated).