It is compulsory for ALL students to have medical insurance coverage for hospitalization and related medical treatment for the entire course duration.Singapore Citizens and Permanent Residents are exempted if they are covered by their own medical insurance plan. Local students may opt-in to this plan. To do so, they must indicate their participation during course-consultation and in the standard student contract. Our students are covered under AXA Insurance Singapore Pte Ltd (Agents: Lonpac)
This is an expense reimbursement plan that helps to reduce your financial burden in event of you being hospitalised. The insurer will reimburse the eligible expenses incurred according to the limits set out in the Benefits Schedule. For more details here.
This insurance plan will pay a lump sum benefit when the Insured Member sustains accidental bodily injury listed in the attached Schedule of Benefits. Bodily injury must be injury caused solely and directly by accident only within 12 months from the date of such accident. For more details click here.
Claims Students wishing to make claims must complete the form below and submit it to student services at the front desk. Claims Form
1. Students who submit their withdrawal requests 14 days or more, BEFORE the start date of their course will receive 90% refund of tuition fees.
2. Students who submit their withdrawal requests less than 14 days, but BEFORE the start date of their course will receive a 60% refund of tuition fees.
3. NO REFUND will be given to students who submit their withdrawal requests ON or AFTER the start date of their course.
1. Students who wish to receive refunds for premature termination of their course are required to complete a Refund Request Form.
2. Applications will be assessed based on the policy described below. Students must surrender Auston’s student pass. In cases involving international students who are withdrawing from all studies, their student passes must be submitted for cancellation.
3. If eligible student will receive a refund within 7 working days.
4. If ineligible, student will be notified in writing within 7 working days.
|% of program tuition fees to be refunded||If Student’s written notice of withdrawal is received|
|||(“Maximum Refund”) More than  days before the Course Commencement Date|
|||Before, but not more than  days before the Course Commencement Date|
|[-]||After, but not more than [-] days after the Course Commencement Date|
|[-]||More than [-] days after the Course Commencement Date, but not more than [-] days after the Course Commencement Date|
|||More than  days after the Course Commencement Date|
Auston Institute adopts the following notification and arrangement to provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.
The entire amount of the Course Fees and miscellaneous fees will be refunded to students and inform the Student immediately within three (3) working days when withdrawn under the following circumstances:
This refund policy and procedure is subject to the terms of the 7 working days cooling-off period as stipulated in the Standard Student-PEI Contract.
For circumstances mentioned above on the notification and arrangement from (i) to (vi), Auston Institute shall within seven (7) working days after notifying the Student, refund to the Student:
(i) The entire amount of the Course Fees; and
(ii) The Miscellaneous Fees*.
Auston Institute shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Refunds for the Withdrawal for Cause (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in (i) and (ii) under Refunds for the Withdrawal for Cause.
Where the Student Withdraws from the Course for any reason other than those set out in Clause 2.1 of the Standard-Student Contract, The PEI shall, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Standard- Student Contract.
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
Refunds will be processed within 7 working days of receipt of the original fully completed appropriate Student Request Form with all relevant supporting documentary proof. Forms that are received after 12 noon shall be considered as submissions on the next working day.
• Application fees
• Any insurance fees i.e. FPS and medical insurance fees
• Any escrow fee if applicable
The student may transfer to another course on the condition that the student meets the new programme requirement. Their transfer will be effected in the following term with no refund made on fees paid for the current term. The application for transfer is subjected to Auston Institute’s approval and students will be informed the outcome within 7 working days. Upon approval, an administrative charge of $100 (excluding GST) shall apply.
A student who wishes to transfer out of Auston Institute to another school shall be deemed as withdrawing from his/her course of study at Auston Institute. Before approving any such transfer/withdrawal request the student must ensure that there are no outstanding fees. The student shall be required to complete the Withdrawal From and follow the Withdrawal Process. Student Services shall respond to students within 7 working days upon receiving Withdrawal Form.
Interruption of studies (Deferment of module or assessment)
Students may request to interrupt their studies and will stop attending all lessons, assessments and the course related activities during the approved period of interruption (not more than 6 months). The considerations to be applied in making such decision should include:
This request is not automatically granted and it must be made in advance for approval on case-by-case basis and subject to respective University’s rules and regulation for external development course. All students must submit their request form with payment before cut-off date respectively for deferments. Where a deferment or interruption of studies is granted, students must return to undertake the required modules and assessments accordance with the ongoing class and examination schedule after the approved period of deferment.
International students are not eligible for interruption of studies while holding on to the Student’s Pass. This is unless the student is prepared to cancel his/her Student’s Pass and leave the country during the approved duration of the interruption of studies or has alternative legal option for studying without a Student’s Pass.
Student submits Withdrawal Form to Student Services. Student Services shall respond to student and arranges student for Pastoral Counselling within 7 working days upon receiving Withdrawal Form.To confirm withdrawal from the programme, the student must sign off the cancellation of the student contract and return a copy to the school. A sample of this letter is found on the back of the CPE Standard Student Contract Schedule 3.2.Original Student Pass and photocopied of the passport will be given to Student Services to proceed cancellation and after 48 hours, social visit pass will be available for student’s collection. Student Service Executive will inform the student for the collection.
Auston Institute adopts a closed-loop feedback and complaint system to ensure that all feedback and complaints are dealt with in a manner that is acceptable to the student, management and structure for the institute’s continuous improvement.
Our students are encouraged to provide feedback and complaints. This enables us to continue to improve. They may do so in-name or anonymously using our online feedback form. As our commitment to service standards, we aim to close all complaints within 21 working days Auston Institute adopts the following work flow for effective and timely resolutions of grievances and disputes.
On successful completion of year 1 and 2, student will receive a Higher Diploma in their chosen course awarded by Auston Institute. This Higher Diploma is recognized and externally validated by the University Partner. Upon successful completion of the final year, graduates will receive a Bachelors degree, awarded by the University Partner (UK). The degree awarded will be the same as those awarded to student at the University.”
Students must submit the graduation form found in Student Portal, even if there is no intention to attend the graduation ceremony. For more information, please check Student Portal.
|APEC, Certificate, Diploma|
|Auston Institute of Management|
|Post Graduates Degrees|
The grades of award for a pass performance in a module within the Higher Diploma and Postgraduate Diploma awarded by Auston Institute of Management is a mark of at least 35% in each component with an overall mark of at least 40% is required to pass a module.To obtain a UK University Degree with Honours, student shall be required to pass all mandatory modules specified by the respective university programme. The classification of a Bachelor’s Degree with Honours shall be based on the average mark of the required credits worth of modules. The average shall be rounded to the nearest whole number before being used to establish the classification (.5 being rounded up).
|Marks %||Honours Classification|
|70% and up||1st Class|
|60% – 69%||2nd Class Upper|
|50% – 59%||2nd Class Lower|
|40% – 49%||3rd Class|
|39% or less||Fail|
To obtain a UK University postgraduate degree, student must pass all mandatory modules and one (1) dissertation. Pass requirements for each module: Coursework must be at least 40% and Exam must be at least 40% and overall Module Mark must be at least 50%. The Examination Board has discretion to condone for marginal failure in not more than one module on the course.
|70% and up||Distinction|
|60% – 69%||Merit|
|50% – 59%||Pass|
|40% and Below||Fail|
Students have the right to appeal their exam results marks. This will result a full remarking of their script that may result in either an increase or decrease in final score. The complete policy is listed below.
A student may appeal against his/her results to the student services department within 7 working days of the official release of results on the student portal
An appeal form must be accompanied by a copy of the results
An Appeal Panel shall be formed by 3 academic staff, with at least 1 member shall be from the Examinations Board, and shall review the applicant’s original script.
The decision of the panel shall be final and may not be challenged further.
If the appeal results in an improved grade, it shall be modified in the applicant’s transcripts and record.
If the appeal results in rejection, the applicants paper shall be discussed in the presence of the applicant by a senior member of the Academic Department and at least 1 other independent party from the school (i.e. non-academic staff)
All appeals are subject to approval by Auston Institute of Management Pte Ltd
An administrative charge of $250 (subject to prevailing GST) per module appealed shall be payable by the student (except those in APEC course), regardless of the outcome of the appeal.
This form must be submitted to Student Services Front Desk within 7 working days after the official release of results on the student portal.
A board will be formed and a decision shall be returned to the student within 14 working days of filing (unless otherwise stipulated
Students in Bachelors, Post-Graduate and MBA programs may not appeal against the exam results. However, students may appeal to view their failed transcripts or against the award of the exam board.
The appeal form must be submitted to the Student Services Front Desk within 7 working days of the official release of results on the student portal. An administrative charge of $250 (subject to prevailing GST) per module appealed shall be payable by the student, regardless of the outcome of the appeal. During the consideration of my appeal, the student may continue in the course as per normal. If the appeal is rejected, the decision of the Examination Board shall stand. Full details of the appeal where requested must be furnished for the consideration of this appeal. If any piece of information submitted or declared above is found to false or misleading, the appeal will be rejected and action may be taken against the student for academic misconduct. The administrative fee is non-refundable.
Student can appeal against the decision of an Award and Progression Examination Board on the final award at the end of the course Student cannot appeal against a mark that he/she has been awarded. Every unit is marked in relation to the learning outcomes, and a pass mark means that the student has achieved them. Marks are moderated between teaching staff, and endorsed by external examiners. These systems help to ensure that the marks are fair. The mark is based on student’s achievement, and student’s personal circumstances do not change that achievement.
There are only two grounds for appeal:
If students appeal on the grounds of material or procedural error the student must provide written evidence of the error.
An appeal on grounds of extenuating circumstances will only be considered if student can provide good reasons why student did not submit an extenuating circumstances claim form by the appropriate date. Without good reasons, student cannot appeal on grounds of circumstances which student knew about before the Examination Board.
An appeal is likely to be rejected if student says that his/her circumstances were too sensitive to reveal before the meeting of the Board, but student is able to explain them now that student has his/her results.
Student also needs to provide authentic documented evidence of his/her extenuating circumstances as well as explaining why he/she did not submit them before. In the event that the documentary evidence of extenuating circumstances relates to an individual or individuals other than himself/herself (for example, a relative), student will need to provide authentic documentary evidence to verify his/her connection or relationship to the named individual(s).
Student cannot appeal on the grounds that he/she did not understand or were not aware of programme or University regulations, or of the procedures for submitting extenuating circumstances or asking for an extension of the coursework deadline.
Before making an appeal, student should seek the advice of his/her Academic Counsellor or Student Services. To make an appeal student must complete the relevant form at the front desk and attach a copy of the original Examination Board results letter or decision against which student is appealing.
A board will be formed and a decision shall be returned to the student within 14 working days of filing (unless otherwise stipulated).