Policies and Disclosure


Student Accidents and Insurance Claims

It is compulsory for ALL students to have medical insurance coverage for hospitalization and related medical treatment for the entire course duration. We do not cover Singapore Citizens and Permanent Residents are exempted as they are covered by medishield/medisave. However they may still opt-in to this plan. To do so, they must indicate their participation during course-consultation and in the standard student contract. Our students are covered under NTUC Income Insurance Co-operative Limited.

Group Hospital & Surgical Insurance

This is an expense reimbursement plan that helps to reduce your financial burden in event of you being hospitalised. The insurer will reimburse the eligible expenses incurred according to the limits set out in the Benefits Schedule. Policy Number: 4000146970

Group Personal Accident

This insurance plan will pay a lump sum benefit when the Insured Member sustains accidental bodily injury listed in the attached Schedule of Benefits. Bodily injury must be injury caused solely and directly by accident only within 12 months from the date of such accident. Policy Number: 4000146989


Students wishing to make claims must complete the form below and submit it to student services at the front desk. Download the Claims Form here

Expiry: 7 March 2021

Certificate of Coverage

Benefits of the GHS and GPA Insurance

Product Summary

Policy Wordings


Fee Protection Scheme

In compliance with EduTrust, Auston adopts a Fee Protection Scheme by 2 providers listed below. In this mode of FPS, students will receive Certificates of Insurance from the providers directly by email. This guarantees their paid course fees for the duration of their course.

This scheme is compulsory for all students.

Lonpac Insurance Bhd
100 Beach Road
#19-00 Shaw Tower
Singapore 189702
T: 6250 7388
F: 6296 3767

Certificate/Policy Number

Great Eastern General Insurance Limited
1 Pickering Street
#01-01 Great Eastern Centre,
Singapore 048659
T: 6248 2000
F: 65322214

Certificate/Policy Number

For more information on this scheme, please visit Committee for Private Education official website at CPE website


Feedback and Complaints

Auston Institute adopts a closed-loop feedback and complaint system to ensure that all feedback and complaints are dealt with in a manner that is acceptable to the student, management and structure for the institute’s continuous improvement. Our students are encouraged to provide feedback and complaints. This enables us to continue to improve. They may do so in-name or anonymously using our online feedback form. As our commitment to service standards, we aim to close all complaints within 21 working days Auston Institute adopts the following work flow for effective and timely resolutions of grievances and disputes

Feedback and Complaints Procedure

  1. A student may submit their feedback/grievance through any of the following avenues. Students who wish to receive follow-up communications must leave their contact details. Alternatively, anonymous feedback may be submitted but no action will be taken to share the results.
  2. Upon receipt of the above feedback that has the students contact details and requires follow-up communication, the Student Services Manager will acknowledge the students email within 1 working day.
  3. The Student Services Manager shall forward the complaint to the relevant department head for resolution. A solution must be provided to the student within 5 working days (Total 6 days from submission).
  4. If the student is satisfied with the outcome, the case will be recorded as closed. If the students wishes to appeal the decision made, the case will be forwarded to the Director for a recommended course of action within 4 working days. Thereafter, a solution must be provided to the student within 2 working days (Total 12 working days)
  5. If the student is still dissatisfied with the outcome, an Appeal Committee shall be formed. This will consist of the Managing Director, Student Welfare Officer, Academic Operations Manager, Student Services Manager and a Student Recruitment Manager. This Committee shall make a decision on the student’s case within 5 working days (Total 17 working days).
  6. If the student is still dissatisfied with the outcome, he may approach the CPE Student Service Center to make a complaint or seek resolution in SMC, SIarb or Small Claims Court following the Dispute Resolution Policy according to the Private Education Act.

Academic Appeals Policy

Specialist Diplomas, Diplomas and Higher Diplomas

Students have the right to appeal their exam results. This will result a full remarking of their script that may result in either an increase or decrease in final score. The complete policy is listed below.

  • Within 10 working days from the release of assessment results for Internal Course students to submit an appeal for self-developed programmes to appeal results. An appeal form must be accompanied by a copy of the results
  • An Appeal Panel shall be formed by 3 academic staff, with at least 1 member shall be from the Examinations Board, and shall review the applicant’s original script.
  • The decision of the panel shall be final and may not be challenged further.
  • If the appeal results in an improved grade, it shall be modified in the applicant’s transcripts and records.
  • If the appeal results in rejection, the applicant’s paper and reason for rejection shall be discussed in the presence of the applicant by the Teaching and Delivery Team.
  • All appeals are subject to approval by the Management Team.
  • An administrative charge of $250 (subject to prevailing GST) per module appealed shall be payable by the students, regardless of the outcome of the appeal.
  • To make an appeal, students must complete the relevant Academic Appeal Form.
  • An Appeal Board will be formed and a decision shall be returned to the students within 14 working days of filing (unless otherwise stipulated).

Bachelor and Master Programmes
Upon confirmed External partner programme results, the students have the right to appeal to view their scripts through Auston or they can appeal their exam results directly through the University.

Every module is marked in relation to the learning outcomes, and a pass mark means that students have achieved them. Marks are moderated between teaching staff, and endorsed by external examiners. These systems help to ensure that the marks are fair.

Appeal to View Failed Scripts
The Appeal Form must be submitted to the Customer Success Team within 10 working days from the official release of results on the student portal. An administrative charge of $250 (subject to prevailing GST) per module appealed shall be payable by students, regardless of the outcome of the appeal. During the consideration of the appeal, students may continue in the course as per normal. If the appeal is rejected, the decision of the Examination Board shall stand. Full details of the appeal where requested must be furnished for the consideration of this appeal. If any piece of information submitted or declared above is found to be false or misleading, the appeal will be rejected and action may be taken against the students for academic misconduct.

Appeal Directly to the University
Students can appeal directly to the University, however, subjected to the grounds of appeals as stated by the respective University’s appeal regulations and within 10 working days from the publication of results. For University of the West of England, the students are able to read the full details for the appeal procedures via the UWE website.


There are only two grounds for appeal:

There are only two grounds for appeal; a material administrative error (for example, that the assessment was not conducted in accordance with the programme regulations, or that some other procedural defect has occurred) or extenuating circumstances which student were unable for valid reasons to divulge at the proper time (normally within 10 working days for all programmes).

If students appeal on the grounds of material or procedural error, a written evidence of the error must be provided.

An appeal on grounds of extenuating circumstances will only be considered if students are able to provide good reasons why students did not submit an extenuating circumstance claim form by the appropriate date. Without good reasons, students cannot appeal on grounds of circumstances which students knew about before the Examination Board. An appeal is likely to be rejected if students say that their circumstances were too sensitive to reveal before the meeting of the Appeal Panel, but students are able to explain them now that students have their results. Students also need to provide authentic documented evidence of their extenuating circumstances as well as explaining why they did not submit them before. In the event that the documentary evidence of extenuating circumstances relates to an individual or individuals other than themselves (for example, a relative), students will need to provide authentic documentary evidence to verify their connection or relationship to the named individual(s).

Students cannot appeal on the grounds that they did not understand or were not aware of programme or University regulations, or of the procedures for submitting extenuating circumstances or asking for an extension of the coursework deadline.

To make an appeal, students must complete the relevant Academic Appeal Form. Appeal Panel will be formed and a decision shall be returned to the student within 14 working days of filing (unless otherwise stipulated)


Refund Policy and Procedure

Refund Process

Click here to download the process in PDF format.

Refund Policy

Refunds for Withdrawal Due to Non-Delivery of Course If Auston Institute of Management:
  1. Fails, for any reason, to commence the Course on the Course Commencement Date;
  2. It terminates the Course, for any reason, prior to the Course Commencement Date;
  3. It fails, for any reason, to complete the Course by the Course Completion Date;
  4. It terminates the Course, for any reason, prior to Course Completion Date; or
  5. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA); or
  6. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Schedule A of the Standard PEI-Student Contract within any stipulated timeline set by CPE.
For circumstances mentioned above from (i) to (vi), Auston shall, within three (3) working days, to notify the Student and, within seven (7) working days, to inform the Student in writing of alternative study arrangements or refund of below if the Student decide to withdraw. (i) The entire amount of the Course Fees; and (ii) The Miscellaneous Fees (if applicable). Internal transfer course refund shall follow the standard refund procedure and policy. Auston shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Refunds for the Withdrawal for Cause (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in (i) and (ii) under Refunds for the Withdrawal for Cause.
Refunds for Withdrawal due to other reasons

Where the Student withdraws from the Course for any reason other than those set out in Clause 2.1 of the Standard-Student Contract, the PEI shall, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Standard PEI-Student Contract.
% of program course fees to be refunded If Student’s written notice of withdrawal is received
[75] more than [60] days before the Course Commencement Date


before, but not more than [30] days before the Course
Commencement Date
[0] On or after the Course Commencement Date

7 Days Cooling Period
Within the initial seven (7) working days of signing of the student contract and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the PEI and receive the Maximum Refund amount stipulated by the PEI based on the table in Schedule D of the Standard-Student Contract.


Processing Time

Refunds will be processed within 7 working days of receipt of the original fully completed appropriate Student Request Form with all relevant supporting documentary proof. Forms that are received after 12 noon shall be considered as submissions on the next working day. 


Transfers and Withdrawals

Transfer to another course (Internal)

The student may transfer to another course on the condition that the student meets the new programme requirement. Their transfer will be effected in the following term with no refund made on fees paid for the current term. The application for transfer is subjected to Auston Institute’s approval and students will be informed the outcome within 7 working days. Upon approval, an administrative charge of $100 (excluding GST) shall apply.

Transfer to another school (External)

A student who wishes to transfer out of Auston Institute to another school shall be deemed as withdrawing from his/her course of study at Auston Institute. Before approving any such transfer/withdrawal request the student must ensure that there are no outstanding fees. The student shall be required to complete the Withdrawal From and follow the Withdrawal Process. Student Services shall respond to students within 7 working days upon receiving Withdrawal Form.

Interruption of studies

Deferment of module or assessment

Students may request to interrupt their studies and will stop attending all lessons, assessments and the course related activities during the approved period of interruption (not more than 6 months). The considerations to be applied in making such decision should include:

  • Whether interruption/ deferment is inevitable owing to extenuating circumstances such illness, or unavoidable work or family commitments.
  • The reasons cited by student indicate that it would be their best academic, financial, or personal interest to voluntarily interrupt or defer their studies or assessments.

This request is not automatically granted and it must be made in advance for approval on case-by-case basis and subject to respective University’s rules and regulation for external development course. All students must submit their request form with payment before cut-off date respectively for deferments. Where a deferment or interruption of studies is granted, students must return to undertake the required modules and assessments accordance with the ongoing class and examination schedule after the approved period of deferment.

International students are not eligible for interruption of studies while holding on to the Student’s Pass. This is unless the student is prepared to cancel his/her Student’s Pass and leave the country during the approved duration of the interruption of studies or has alternative legal option for studying without a Student’s Pass.

Withdrawal Policy

If a request was submitted by a student who is under 18 years old, he/she is required to obtain the parent/legal guardian’s written consent and submit together with the request form. Inform Immigration & Checkpoint Authority of Singapore (ICA) of any change to the status of the Student’s Pass (STP), if applicable. If the student decided to withdraw studies, Student Services to cancel the student FPS and inform the relevant parties for all withdrawal cases.


Graduation Requirements

On successful completion of year 1 and 2, student will receive a Higher Diploma in their chosen course awarded by Auston Institute. This Higher Diploma is recognized and externally validated by the University Partner. Upon successful completion of the final year, graduates will receive a Bachelors degree, awarded by the University Partner (UK). The degree awarded will be the same as those awarded to student at the University.”

Students must submit the graduation form found in Student Portal, even if there is no intention to attend the graduation ceremony. For more information, please check Student Portal.

Awarding Bodies

LevelsAwarding Body
APEC, Certificate, Diploma,
Higher Diploma, Specialist Diplomas
  • Auston Institute of Management
  • University of the West of England
Post Graduates Degrees
  • University of the West of England

Please review the employment rate and average salaries of our past graduates using the links below. Student performance outcomes are available on the school portal.

Graduate Survey Report 2017

Graduate Survey Report 2018

Graduate Survey Report 2019

Graduate Survey Report 2020

Graduate Survey Report 2021

The grades of award for a pass performance in a module within the Higher Diploma and Postgraduate Diploma awarded by Auston Institute of Management is a mark of at least 35% in each component with an overall mark of at least 40% is required to pass a module. To obtain a UK University Degree with Honours, student shall be required to pass all mandatory modules specified by the respective university programme. The classification of a Bachelor’s Degree with Honours shall be based on the average mark of the required credits worth of modules. The average shall be rounded to the nearest whole number before being used to establish the classification (.5 being rounded up).

Honours Classification

Marks % Honours Classification
70% and up 1st Class
60% – 69% 2nd Class Upper
50% – 59% 2nd Class Lower
40% – 49% 3rd Class
39% or less Fail
To obtain a UK University postgraduate degree, student must pass all mandatory modules and one (1) dissertation. Pass requirements for each module: Coursework must be at least 40% and Exam must be at least 40% and overall Module Mark must be at least 50%. The Examination Board has discretion to condone for marginal failure in not more than one module on the course.

Dissertation Grades

Marks % Dissertation
70% and up Distinction
60% – 69% Merit
50% – 59% Pass
49% and Below Fail
modern slavery

Modern Slavery Statement

As a vendor/partner to organizations and institutions in the UK, we Auston Institute of Management agrees to

  • Identify and analyze any risks of human trafficking and slavery in the process of procurement.
  • Create and Maintain internal accountability standards and procedures for employees and contractors and taking action on those who fail  to meet  company  standards regarding slavery and trafficking.
  • Conduct  audits of suppliers to assess supplier compliance with company standards for human trafficking and slavery in supply  chains.
  • We certify that our materials incorporated into the product (courses and services) comply with  the laws regarding slavery and human trafficking in our operating jurisdiction.

Dispute Resolution Policy and Procedure