Policies and Disclosure

fee

Fee Protection Scheme

In compliance with EduTrust, Auston adopts a Fee Protection Scheme (Group) by the providers listed below. In this mode of FPS, students will receive Certificates of Insurance from the providers directly by email. This guarantees their paid course fees for the duration of their course.

This scheme is compulsory for all students.

Great Eastern General Insurance Limited

1 Pickering Street
#01-01 Great Eastern Centre,
Singapore 048659
T: 6248 2000
F: 65322214

Certificate/Policy Number
2024-A5294104-FPS

feedback

Feedback and Complaints

Auston Institute adopts a closed-loop feedback and complaint system to ensure that all feedback and complaints are dealt with in a manner that is acceptable to the student, management and structure for the institute’s continuous improvement.

Our students are encouraged to provide feedback and complaints. This enables us to continue to improve. They may do so in-name or anonymously using our online feedback form. As our commitment to service standards, we aim to close all complaints within 21 working days Auston Institute adopts the following work flow for effective and timely resolutions of grievances and disputes

1. Feedback and Complaints Procedure

2. Students who wish to provide to the school any official complaints or anonymous feedback (no action will be taken to share the results) may submit to:

Email – help@auston.edu.sg

Auston Website – www.auston.edu.sg/feedback (Anonymous)

2. The Management Team is to acknowledge the feedback / complaint received. This should be done within 3 working days.

3. Management Team will review the complaint and discuss it with relevant parties on issue raised. A formal investigation may be carried out, if necessary.

4. Relevant parties will then propose a solution for the issue raised and the Management Team will explain it clearly to the student. This should be done within 7 working days upon receipt of the Complaint.

5. Student should acknowledge the situation whether they are satisfied with the proposed solution. This should be done within 14 working days upon receipt of the Complaint.

6. The decision of the Management Team is final.

7. Final outcome made, including this entire process, should not take more than 21 working days unless otherwise specified.

8. If the student is still not satisfied with the outcome / decision, they will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb).

9. For suggestions and compliments, they can be generic and/or positive. This would not be covered under the Dispute Resolution Policy and Procedures.

 
appeals

Academic Appeals Policy

refund

Refund Policy and Procedure

appeals

Transfers, Interruptions, Deferments and Withdrawals

graduated

Graduation Requirements

On successful completion of the Specialist Diploma, Diploma and Higher Diploma programmes, student will receive an award by Auston. The Higher Diploma is recognized and externally examined by University Partners. Upon successful completion of the final year, graduates will receive a
Bachelor’s degree, awarded by the University Partners (UK). The degree awarded will be the same as those awarded to student at the University home campus.

To obtain a UK University Bachelor Degree with Honours, a student shall be required to pass all mandatory modules in the respective University programme. The classification of a Bachelor’s Degree with Honours will be dependent on the University’s requirements. Please refer to appendixes.

To obtain a UK University Master Degree, a student must pass all modules and one (1) dissertation.

Pass requirement for each module based on the University assessment regulations in Appendixes. The Examination Board has discretion to condone for marginal failure in not more than one module on the course.

Graduation is the culmination of all your hard work and is a chance for you to mark the completion of your studies at Auston.

Students who qualify to graduate may opt to graduate at Auston’s Graduation Ceremony. Student who wish to attend the graduation are required to register online. For more information, please approach Customer Success Team.

modern slavery

Modern Slavery Statement

As a vendor/partner to organizations and institutions in the UK, we Auston Institute of Management agrees to

  • Identify and analyze any risks of human trafficking and slavery in the process of procurement.
  • Create and Maintain internal accountability standards and procedures for employees and contractors and taking action on those who fail  to meet  company  standards regarding slavery and trafficking.
  • Conduct  audits of suppliers to assess supplier compliance with company standards for human trafficking and slavery in supply  chains.
  • We certify that our materials incorporated into the product (courses and services) comply with  the laws regarding slavery and human trafficking in our operating jurisdiction.
handshake

Dispute Resolution Policy and Procedure